AOMO Travel Privacy Policy

​

1. Introduction

​

At AOMO Travel (“Company,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, whether by visiting our website, mobile applications, social media pages, or using our services in any way.

By using our services or interacting with our website, you agree to the practices described in this policy. If you do not agree with this Privacy Policy, please refrain from using our services.

This Privacy Policy is intended to comply with all relevant laws, including China's data protection regime: Personal Information Protection Law (PIPL), and any other applicable privacy laws.

​

2. Information We Collect

​

We collect personal information to provide you with a seamless travel experience. This information may be collected directly from you, automatically through your interactions with our website or services, or from third parties. The types of personal information we may collect include the following:

2.1 Personal Identification Information

• Full Name

• Email Address

• Phone Number

• Mailing Address

• Date of Birth

• Passport Number and Nationality

• Travel Preferences (e.g., preferred destinations, types of trips)

2.2 Payment and Financial Information

• Credit/Debit Card Information

• Billing Address

• Transaction History

2.3 Booking and Travel Information

• Flight Details

• Hotel Reservations

• Car Rentals

• Tour Packages

• Frequent Flyer Programs

2.4 Device and Technical Information

When you access our website or app, we may automatically collect technical information, including:

• IP Address

• Browser Type

• Operating System

• Device Information

• Cookies (as described in Section 9)

• Log Data (such as access times, pages visited, and click-through behavior)

2.5 Communication and Interaction Information

We may collect information when you interact with us via:

• Customer Support Communications

• Social Media Interactions

• Surveys or Feedback Forms

​

3. How We Use Your Information

​

We use the information collected to operate, improve, and provide you with our services. Specifically, we use your personal information in the following ways:

3.1 Service Provision and Fulfillment

• To process bookings, reservations, and travel arrangements.

• To manage payment processing and provide you with confirmations or receipts.

• To communicate important information such as booking updates, itinerary changes, cancellations, or alerts.

3.2 Personalization and Enhancement of Services

• To customize the services we offer based on your preferences and past travel history.

• To offer tailored recommendations, promotions, or discounts.

• To personalize your experience on our website or mobile app.

3.3 Customer Support

• To provide assistance with inquiries, complaints, or disputes.

• To communicate via email, phone, or chat support, as requested by you.

3.4 Marketing and Promotional Communications

• To send newsletters, promotional offers, or special travel deals.

• To notify you of new products, services, or upcoming events relevant to your interests.

• Note: You can opt out of marketing communications at any time by following the “unsubscribe” instructions in the email or contacting us directly.

3.5 Legal and Regulatory Compliance

• To comply with applicable laws and regulations (e.g., financial regulations, travel and immigration laws).

• To cooperate with legal authorities, respond to subpoenas, or assist in investigations.

3.6 Fraud Detection and Security

• To monitor and prevent fraudulent or suspicious activity on our platforms.

• To protect the security of our systems, prevent breaches, and maintain the integrity of our services.

​

4. How We Share Your Information

​

We do not sell your personal information. However, in order to provide our services, we may share your information with third parties in the following ways:

4.1 Service Providers and Partners

We may share your personal data with third-party service providers or partners involved in fulfilling your travel arrangements, such as:

• Airlines

• Hotels

• Car Rental Companies

• Tour Operators

• Payment Processors

• Customer Support Services

These third parties are contractually obligated to handle your personal data in accordance with this Privacy Policy and only for the purposes specified.

​

4.2 Legal Obligations

​

We may disclose your personal information when required to:

• Comply with legal processes (e.g., subpoenas, court orders).

• Protect the rights and property of AOMO Travel.

• Protect the safety and security of users or the public.

​

4.3 Business Transfers

​

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or the use of your personal information.

4.4 Aggregated or Anonymized Data

We may share non-personally identifiable information, such as aggregated data, with third parties for analytical or marketing purposes. This information does not identify you personally.

​

5. Your Rights and Choices

​

Depending on your location and applicable laws, you may have certain rights regarding the personal information we hold about you. These rights may include:

5.1 Access and Correction

You have the right to request access to the personal information we hold about you. If any of your information is inaccurate or incomplete, you may request corrections.

5.2 Deletion (Right to be Forgotten)

You may request that we delete your personal information, subject to certain exceptions (such as where retention is required by law or necessary for legitimate business purposes).

5.3 Data Portability

You may request that we provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.

5.4 Restriction of Processing

You can request that we limit the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data.

5.5 Objection to Processing

You have the right to object to the processing of your personal information for direct marketing purposes or for purposes based on our legitimate interests.

5.6 Withdrawal of Consent

If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing based on consent before its withdrawal.

To exercise any of your rights, please contact us at info@aomotravel.com

​

6. Security of Your Information

​

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data, such as payment information.

• Secure server storage behind firewalls.

• Regular security audits and vulnerability assessments.

While we strive to protect your personal information, no security measures are entirely foolproof, and we cannot guarantee the absolute security of your data. Please use strong passwords and take steps to protect your account credentials.

​

7. Data Retention

​

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, tax, or regulatory obligations. The retention period may vary based on the type of information and the legal requirements in the jurisdiction.

When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

​

8. International Transfers of Data

​

AOMO Travel operates globally, and your personal information may be transferred to and stored in countries outside your home country. These countries may have data protection laws that differ from the laws in your country. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including the use of approved data transfer mechanisms like Standard Contractual Clauses (SCCs) under the GDPR.

​

9. Cookies and Tracking Technologies

Our website and mobile applications use cookies and similar tracking technologies to enhance your experience and collect information about how you use our services. Cookies are small text files that are placed on your device to track usage, improve functionality, and remember your preferences.​

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of the website.

• Analytical/Performance Cookies: Used to gather anonymous data on how visitors interact with the website.

• Functional Cookies: Help us remember your preferences and settings.

• Advertising Cookies: Used to deliver personalized ads based on your interests.

9.2 Managing Cookies

You can control or delete cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

​

10. Children’s Privacy

​

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete the information as soon as possible.

If you believe we have collected information from a child under 18, please contact us at info@aomotravel.com

​